FAQS

How to complete the purchase process?

To make a purchase in our Online Store you must select the products that interest you and add them to the shopping cart through the "Buy" button. When we put the cursor over the button of the shopping cart, the products that we have are shown, being able to finish the purchase or continue buying. Once you have selected the items you are looking for, click on the "Finish Purchase" button and this will start the process of purchasing the products that you have uploaded to the Cart so far.
The following steps will be:

1 "My cart": Detailed list of the products that have been added to the cart, where you can modify the quantities and see the total of your purchases. To validate the purchase click on "finalize order".

2 "Personal data": It is not necessary to be registered to buy in our online store, but you will have to enter your data to make the payment and be able to send the order every time you want to make a purchase. If you register as a customer, you can make your purchase simply by putting your email and password. You can use a delivery address other than the billing address.

3 "Shipping and payment": In this step you will have to enter the necessary data to make the payment of your purchase. You can choose between the two shipping options:

Purchase amount Shipping costs to Spain
Until 50USD 4.50  - 3-5 days
From 100USD FREE - 3-5 Days
   



4 "Summary": The summary of all purchased items, their data and payment data will be displayed to accept the purchase or modify in case there is an error.

5 "Confirmation": A window will appear where you will confirm that the order has been made correctly, and you will also receive a confirmation email, and a telephone for any questions.


At the moment your order leaves our warehouse, you will receive a code via e-mail to be able to follow the evolution of the shipment at all times.

What is the delivery process?
In case of having chosen delivery at home, we will confirm the order through an email, in the same way we will inform you when your order leaves our store and we will provide you with a tracking number through which you can consult the Status of your shipment at any time.


How much are the shipping costs?

- Orders in our online store:

Purchase amount Shipping costs to Spain
Up to € 50 € 6.5 - 3-5 days
From € 50 FREE - 3-5 days
 

How do I know my size?

In each product you have a size guide that shows you the corresponding equivalences in other international systems, as well as the measurements of each one.

 Can I know what status my order is in?

Of course! You only have to access "My account" and select the order that interests you.

What should I do if a defective or incorrect item arrives?

In this case, write to our Customer Service Info@maathaiorganic.com, indicating your order number and the reference of the defective or incorrect item, along with a photo of it to better understand the incidence.

Can I remove an item from my order?
Yes, as long as payment has not been finalized

My order does not arrive, what do I do?

To check the status of your order, go to "My account". There you will find all the orders you have made so far and the status of each of them. You can also contact our Customer Service directly.

Is the Maathai Organic store safe?

To pay for your purchase, you can use your credit card (VISA, MasterCard, American Express) or debit card (4B or 4B Maestro), as well as use the PayPal system. You can also pay with the online gift card.

I want to place a large volume order, what should I do?

If you want to place a large volume order, whether they are companies or individuals, you can request it and consult all your questions by receiving personalized attention through the following email address: info@maathaiorganic.com

How can I send a gift order? Can I write a message to the recipient of the order?

You just have to click the "Send for gift" option during the purchase process. In this case, your order will be wrapped in a special way at no extra cost and you can include a personalized dedication if you wish. In addition, both the garments and the ticket will go without price (gift ticket).